An efficient and effective service center for Joolz
What we have done
- Realization of the Support Portal
- Realization of Web2Case and Email2Case
- Integrating Service Cloud with Omnichannel Retail Platform
- Integrating Service Cloud with Salesforce Commerce Cloud
- Migrating data from Zendesk to Service Cloud
In 2022, we have developed Salesforce ServiceCloud for Joolz, which is the highly rated customer service software solution.
The aim was to provide Customer Service a 360-degree overview for optimal Customer Service. We offered this by setting up Case Management features and integrating with Commerce Cloud and our own Omnichannel Retail Platform. Besides that, Wolfpack Agency created an Experience Cloud Support Portal.
The portal contains frequently asked questions articles and an online webform which offers the Joolz Customers various ways of contacting Customer Service.
Before going live, we migrated all data from Zendesk to Service Cloud, which enables Customer Service to see all cases and knowledge articles from the past.
Why we love this project
Joolz is a great brand with promises for a more wonderful world for future generations. It was great to develop the platform that enables the customer to really experience the brand and the products. A great mix between technique and creativity.
Joolz is the brand for real parents, getting things done. Living, loving and creating a better world for their kids. They stand for a New World in which sustainable fabrics and planting trees are important. Besides that, the company offers lifetime warranty on strollers so that customers can their products as much as possible.