An efficient and effective service center for Joolz

In 2022, we have developed Salesforce ServiceCloud for Joolz, which is the highly rated customer service software solution.

The aim was to provide Customer Service a 360-degree overview for optimal Customer Service. We offered this by setting up Case Management features and integrating with Commerce Cloud and our own Omnichannel Retail Platform. Besides that, Wolfpack Agency created an Experience Cloud Support Portal.

The portal contains frequently asked questions articles and an online webform which offers the Joolz Customers various ways of contacting Customer Service.

Before going live, we migrated all data from Zendesk to Service Cloud, which enables Customer Service to see all cases and knowledge articles from the past.

Why we love this project

Joolz is a great brand with promises for a more wonderful world for future generations. It was great to develop the platform that enables the customer to really experience the brand and the products. A great mix between technique and creativity.

Visit the Joolz webshop for quality strollers, buggies, car seats and much more.

About Joolz

Joolz is the brand for real parents, getting things done. Living, loving and creating a better world for their kids. They stand for a New World in which sustainable fabrics and planting trees are important. Besides that, the company offers lifetime warranty on strollers so that customers can their products as much as possible.

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Adding more digital play to Pols Potten

We have developed a completely new digital ecosystem for Pols Potten. The goal was to create a ecosystem that is scalable, future proof and services it’s B2B and B2C customers. Therefore we have set up Salesforce Commerce Cloud and integrated it with our Omnichannel Retail Platform. This way enabling Pols Potten to offer a great B2C and B2B (omnichannel) experience for its customers. ORP is connected with the Exact ERP system and Boxwise WMS, as well as the Salesforce Commerce Cloud webshop. 

We have also developed a custom POS system that enables Pols Potten to sell their great products in their shop but also during fairs.

Why we love this project

Pols Potten is a great brand with a great visual style and great products. It was great to develop the platform that enables the customer to really experience the brand and the products. A great mix between technique and creativity. 

Go to the Pols Potten webshop to see and buy their great products.

About Pols Potten

It all started out there, on the road, experiencing what the world had to offer - creativity in its purest form. Ever since then, the spirit of forward motion has been ingrained in what we do: Worldly in expression, daring in construction, and at no time bothered by conventions. Our creations take interiors to unexpected places, bring them to life, and make them play. We dedicate ourselves to the ethos of play. We explore with enthusiasm, design with humour, and create with the curiosity of a lifelong learner, and most importantly, we respect and nurture our greatest asset - our creative instinct. Our best play is yet to come, and when it does, it will come from within. While following the game of adulting with rules written by someone else, ironically some might forget the magic of play. Play is essential for human development - it gives rise to imagination and fuels creativity.

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Realisation future proof digital commerce platform Stichd

We have realized a completely new digital commerce environment for our customer stichd. The first webshop that we launched was Fuel for Fans, a multi-brand shop for Formula 1 ™ merchandising. In addition, we have launched the shops for McLaren, Haas F1 Team and Mercedes-AMG Petronas Formula One Team. With a hard deadline, namely the start of the new Formula 1 ™ season, there was an immediate challenge for Wolfpack and the stichd team. In addition, stichd's ambitions made it necessary to have a flexible and scalable digital commerce environment, so that the growing omni-channel needs and requirements can be increasingly met.

why we love this project

The platform is built on Salesforce Commerce Cloud, and also includes our Omnichannel Retail Platform, including Order Management, Product Information Management and Channel Management. This means that all inventory and catalog management is centrally arranged within the Salesforce platform for all brands for which Formula 1 ™ merchandising is  firmly established. In addition, the new content management functionality of Salesforce: Page Designer was also chosen. This allows Stichd to create content pages with a “drag & drop” functionality. And all of this was realised in record speed.

Go ahead and have look at the Fuel for Fans webshop or the McLAREN, Mercedes AMG F1 webshop.

about stichd

We work together with international A-brands to create exceptional products in the categories, underwear, socks, swimming clothing and motorsport merchandising. It is our goal to create experiences that matters because it connects our brands, retails and consumers, to understand their needs and to tailor our approach to that. That is how we make a difference.
 

 

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360 customer engagement for Stichd

Customer Service has become more and more important for Stichd, certainly with the launch of it's Formula 1 platform that we have build for them on Salesforce Commerce Cloud. Stichd wanted to create a 360 customer view of it's customers to be able to deliver a more personalized customer service experience to increase the customer satisfaction. To make this possible we have implemented a flexibile and scalable Salesforce Service Cloud solution and integrated it with Commerce and Marketing Cloud and with our OMS solution.

Why we love this project

It was great to setup a flexible and scalable solution for Stichd that gives Stichd the possibility to acces full 360 degree profiles of their customers. A great extension on their growing digital ecosystem.

About Stichd

We work together with international A-brands to create exceptional products in the categories, underwear, socks, swimming clothing and motorsport merchandising. It is our goal to create experiences that matters because it connects our brands, retails and consumers, to understand their needs and to tailor our approach to that. That is how we make a difference.

Want to know more about this project?

 

A new omnichannel solution for Kings of Indigo

We have build the omnichannel solution for Kings of Indigo. Kings of Indigo positions itself as a pioneer in this ever-changing sustainable fashion world, innovating with materials and sustainable production methods, constantly exploring how to reduce the impact on the planet and people; every garment made with a conscious. 

Why we love this project

 

Kings of Indigo is a sustainable brand with a big ambition in a challenging market. And with the webshop we have build and the omnichannel solution we help them to reach this ambition with a relative small team. 

Have a look and while you are there buy something nice

 

About KOI

When Tony Tonnaer founded the Kings of Indigo company eight years ago, his objective was clear; to produce clothing in a sustainable way both socially and environmentally, without compromising on quality. He believed that neither sustainability nor quality had to be sacrificed in order to make beautiful garments. Since then, what it means to be 'sustainable' has evolved and become more intricate, and the future promises further changes.