What we have done
- Implementation of the new PIM
- Implementation of the new Order Management System
- Implementation of Service Cloud
- Support and further development of the Commerce Cloud webshop
- Realization of the support portal
- Migration from Zendeks to Service Cloud
What we have done
We started our cooperation in 2019 with the realisation of the new Omnichannel Retail Solution. This was integrated with the new Commerce Cloud environment. In 2022, we have developed Salesforce ServiceCloud for Joolz, which is the highly rated customer service software solution.
The aim was to provide Customer Service a 360-degree overview for optimal Customer Service. We offered this by setting up Case Management features and integrating with Commerce Cloud and our own Omnichannel Retail Platform. Besides that, Wolfpack Agency created an Experience Cloud Support Portal. Since the beginning of 2023 we are also responsible for the support of the complete commerce ecosystem of Joolz and for the further development of the Commerce Cloud environment.
Why we love this project
Joolz is a great brand with promises for a more wonderful world for future generations. It was great to develop the platform that enables the customer to really experience the brand and the products. A great mix between technique and creativity.
Visit the Joolz webshop for quality strollers, buggies, car seats and much more.
Joolz is the brand for real parents, getting things done. Living, loving and creating a better world for their kids. They stand for a New World in which sustainable fabrics and planting trees are important. Besides that, the company offers lifetime warranty on strollers so that customers can their products as much as possible.