Customer ServiceA great webshop is nothing without great customer service.
Customer Service has become more and more important. Customers are demanding more and faster service. We develop customer service solutions with Salesforce Service Cloud. We give our clients 360 degree customer overview and the possibility to engage via all available channels with customers. This way we enable our clients to deliver Connected, Personalized, Intelligent and Empowered customer service.
What we do:
- Implementation and development of customer service environment
- Create a 360 view of the customer
- CTI integrations
- Live chat functionality
- Social interaction
- Customer Service portal
- ERP integrations