Know where your commerce chain fails silently.
Before your customer does.
An evidence-based audit of the flows your revenue runs through. You see what works, what fails silently, who owns it and what to do first.
After a free 45-minute call you know exactly what you get, what it costs and when it's done. Only then do you decide.
Two reasons to look now.
Something's failing that you can't see
- You hear it from a customer, not from a system
- When something breaks, everyone points elsewhere
- Manual work keeps operations running
You know where your chain fails silently and who should pick it up.
A decision is coming
- A new country or channel
- B2B alongside B2C
- Another platform or a new ERP
You know what your chain can handle, what a change touches and what to fix first.
Your whole landscape at a glance. The flows that matter, in depth.
In the first call we choose the flows that matter most, usually order-to-cash and stock. We examine those in full and map the rest of your landscape at a high level. Within those flows we look at:
Commerce platforms & channels
B2C, B2B, marketplaces, POS and other commercial channels.
Business systems
ERP, OMS, WMS, PIM, CRM, loyalty and other relevant platforms.
Connections & data flows
Native connectors, APIs, middleware, direct links, batch processes and manual handovers.
Architecture & dependencies
System roles, overlap, technical dependencies, missing capabilities and extensibility.
Operations & ownership
Monitoring, incident management, support, responsibilities and collaboration between teams and vendors.
Does the chain fit your next step?
We test your flows against the decision you named in the intake: growth, a new channel or a platform change.
Five deliverables.
Not a 200-slide deck.
Select a system to explore its findings and business impact.
Commerce B2C
Checkout and catalogue are stable and scale to a new country. Watch-out: no fallback when the stock API is slow.
- Owner: internal ecommerce team
- Action: define caching and fallback rules
Commerce B2B
Account-specific pricing and tiers are partly maintained by hand. Large orders and credit limits are therefore not validated consistently.
- Owner: sales operations
- Impact: margin leakage and manual order handling
- Action: agree where pricing and credit rules should live
POS in-store
Store stock syncs in 30-minute batches. With ship-from-store that causes oversells and manual cancellations at weekends.
- Owner: unclear — POS vendor vs. integrator
- Impact: cancellations, service load, margin
- Action: move to near-realtime stock events
Marketplaces
Product and stock data run through several direct connections, each with its own mapping. It works, but a new channel requires changes in several places.
- Owner: external agency
- Impact: slower, costlier expansion to new channels
- Action: assess whether consolidation pays off measurably
Connections
A mix of direct links, native connectors and some middleware. Logging exists, but there is no alerting on failed messages. Errors only surface when customer service reports them, on average 14 hours later.
- Owner: shared, no escalation path
- Action: agree on monitoring, retries and escalation
ERP
Prices and item data are pushed nightly. Intraday price changes do not land in all channels at the same time.
- Owner: ERP partner
- Action: event-driven price updates
OMS
Orders failing address validation stall with no retry and no notification. This is the most common failure point in the chain.
- Owner: nobody explicitly
- Impact: late deliveries, NPS
- Action: status dashboard and automatic retry
WMS
Pick, pack and shipping confirmations run reliably and are fully traceable. An extra channel needs no changes.
- Owner: logistics provider
- Action: none — keep monitoring
PIM
Content flow to commerce is clean and future-proof: a new channel is configuration, not a build. Watch-out: translation to marketplaces bypasses the PIM.
- Owner: content team
- Action: manage marketplace attributes in the PIM
Loyalty / CRM
Points from in-store purchases arrive through a different route than online points. On returns they are not always reversed.
- Owner: loyalty vendor
- Impact: customer complaints and manual corrections
- Action: one transaction source for points
Illustrative example. Your Stack Audit maps your actual landscape and assesses the critical systems and flows within the agreed scope.
- 1 Map of your critical flowsYour whole landscape on one map, with status and owner for every system and connection in the flows we examine.What you get out of it: Your whole chain on one page for the first time, for ecommerce, IT and operations.
- 2 Ownership & up to five findingsWho owns which connection, where escalation is missing, and which five findings cost you most. Scored on relevance, likelihood, impact and how late you notice. Plus what works well.What you get out of it: Know what needs attention, why, and who should pick it up.
- 3 Prioritised roadmapWhat needs to happen, in what order, with effort in S/M/L. If nothing is urgent, we say so.What you get out of it: A first step you can plan tomorrow, without a transformation programme.
- 4 Keep, adapt or investigate furtherA verdict per assessed system with a short rationale. We only advise replacing when the findings support it; otherwise we say what to investigate first. If advice touches a platform we partner with, we say so.What you get out of it: Know where to invest, what to optimise, what to leave alone and what to look into first.
- 5 Next-step proposal (optional)Only if you want Wolfpack involved in execution: one scoped first step, with price and timeline.What you get out of it: A concrete decision, no obligation.
Ecommerce, IT and operations
at one table.
Free call & proposal
- 45-minute call, free of charge
- Choose the flows that matter, together
- A proposal after the intake: scope, fixed price, delivery date
- You decide; only then do we start
Workshop, one table
- Half a day per two to three flows
- Ecommerce, IT and operations together
- We draw your flows live
Evidence & scoring
- Incident history
- Logging review
- Ownership
- Key findings scored
Final session with the decision-maker
- Roadmap
- Effort estimate (S/M/L)
- Keep / adapt / replace
- Optional next-step proposal
Three ways to move forward.
You choose.
Take it forward yourselves
Use the findings and roadmap with your own teams and existing partners.
Improve together
Work with Wolfpack to address the most important findings, whether they concern architecture, platforms, integrations or operational improvements.
Continue with us within 90 days and the audit fee is fully credited.
Managed Operations
Partner with Wolfpack for ongoing improvements, technical operations and ownership of agreed parts of your commerce ecosystem.
Continue with us within 90 days and the audit fee is fully credited.
An audit isn't valuable because it finds problems. It's valuable because afterwards you know what to leave and what to fix.
Questions about the Stack Audit.
Answered.
Who is it for?
For retailers and brands that want to know what their chain can handle: because something is failing, or because a decision is coming. There is no minimum number of systems.
What does it cost and how long does it take?
That depends on the number of flows and their complexity. After the intake you receive a proposal with scope, fixed price and delivery date. Until you accept it, you're not committed to anything.
Can I use the audit if I'm considering a replatform?
Yes, as a first step. We then scope in all flows and integrations around your commerce platform, including the custom logic inside it. Afterwards you know what a replatform touches, what moves across and what to fix first. Which platform to choose is not part of the audit. That's a separate next step, and as Shopify and Salesforce partners we're open about it.
What if nothing turns out to be wrong?
Then we say so, and record what to keep monitoring and when to look again. That is an outcome you can decide on too.
What do you need from us?
Nothing for the first call. For the audit itself: a system list, an incident export, read-only access to logging, 3–4 people for the workshop (half a day per two to three flows), and a budget holder who accepts the proposal and joins the final session.
Are you independent?
We're Shopify and Salesforce partners, and we say so up front. If advice touches a platform we partner with, the report says so next to that verdict. Advice to keep what you have is a full outcome.
Book a free call.
45 minutes on what's going on: something that's failing, or a decision that's coming. Then you receive a proposal with scope, fixed price and delivery date. Only then do you decide.
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